Privacy Policy

Privacy Policy Overview

At Kakatiya Mediclean Services, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

We understand the importance of privacy in the healthcare industry and comply with all applicable data protection laws and regulations, including but not limited to the Information Technology Act, 2000 and the Personal Data Protection Bill.

Information We Collect

Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, postal address
• Business Information: Company name, job title, department, facility type
• Service Information: Waste types, collection schedules, treatment requirements
• Communication Records: Correspondence, support requests, feedback

Automatically Collected Information

• Website Usage: IP address, browser type, pages visited, time spent
• Device Information: Device type, operating system, screen resolution
• Location Data: General geographic location (city/region level)

How We Use Your Information

We use the collected information for the following purposes:

Service Provision

• Providing biomedical waste management services
• Scheduling waste collection and treatment
• Generating compliance reports and documentation
• Managing service agreements and billing

Communication

• Responding to inquiries and support requests
• Sending service updates and notifications
• Providing regulatory compliance information
• Emergency communication regarding waste management

Business Operations

• Improving our services and website functionality
• Conducting internal research and analytics
• Ensuring compliance with legal and regulatory requirements
• Protecting against fraud and security threats

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Regulatory Compliance

• Pollution Control Boards for compliance reporting
• Government agencies as required by law
• Regulatory auditors and inspectors

Service Providers

• Transportation partners for waste collection
• Laboratory services for waste analysis
• IT service providers for system maintenance

Legal Requirements

• When required by law or legal process
• To protect our rights and property
• In case of emergency or public safety concerns

Data Security

We implement comprehensive security measures to protect your personal information:

Technical Safeguards

• SSL encryption for data transmission
• Secure servers with firewall protection
• Regular security updates and patches
• Access controls and authentication systems

Administrative Safeguards

• Employee training on data protection
• Confidentiality agreements with staff
• Regular security audits and assessments
• Incident response procedures

Physical Safeguards

• Secure facilities with restricted access
• Surveillance systems and security personnel
• Secure disposal of physical documents
• Environmental controls for equipment protection

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience:

Types of Cookies

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand website usage
• Preference Cookies: Remember your settings and preferences

Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality.

Your Rights and Choices

You have the following rights regarding your personal information:

Access and Correction

• Request access to your personal information
• Correct inaccurate or incomplete information
• Update your contact preferences

Data Portability and Deletion

• Request a copy of your data in a portable format
• Request deletion of your personal information (subject to legal requirements)
• Withdraw consent for data processing where applicable

Communication Preferences

• Opt-out of marketing communications
• Choose preferred communication methods
• Update notification settings

Contact Us About Privacy

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Response Time

We will respond to your privacy-related requests within 30 days of receipt. For urgent matters, please call our main number.

Policy Updates

We may update this Privacy Policy periodically. We will notify you of significant changes through our website or direct communication. The "Last Updated" date at the top of this policy indicates when it was last revised.